Refund Policy

30-Day Satisfaction Guarantee

All digital products sold through paulschulz.org come with a 30-day satisfaction guarantee from the date of purchase.

If you have read the book and it did not shift your perspective, you are entitled to a full refund. This guarantee is for readers who genuinely engage with the material.

How to Request a Refund

Send a single email to info@paulschulz.org within 30 days of your purchase. Please include:

• Your name and email address used at checkout
• Which product you purchased
• Which chapters or sections you read
• A brief note on why the book did not meet your expectations

Refund Process

• Refunds are processed within 5–10 business days
• The refund is issued to the original payment method (credit/debit card via Stripe)
• You will receive an email confirmation once the refund is processed

What Is Not Covered

• Requests made after 30 days from the date of purchase
• Requests without any engagement with the product (e.g., the book was not read)
• Duplicate or fraudulent purchase claims

Digital Products — No Physical Returns

All products sold on this website are digital downloads (PDF e-books). As there is no physical product to return, the refund policy above applies in place of a physical return process.

Right of Withdrawal (Widerrufsrecht)

Under EU consumer protection law (Directive 2011/83/EU, German BGB § 312g), you have a 14-day right of withdrawal for online purchases. However, for digital content that is delivered immediately upon purchase, this right expires once download or access begins — provided you were informed of this before completing your purchase and consented to immediate delivery.

By completing your purchase, you consent to the immediate delivery of the digital product and acknowledge that you lose your right of withdrawal once the download begins.

Dispute Resolution

If you are unsatisfied with the outcome of a refund request, please contact info@paulschulz.org directly. We aim to resolve all matters fairly and promptly.

The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Contact

Paul Schulz
Email: info@paulschulz.org
Website: paulschulz.org