30-Day Satisfaction Guarantee — First e-book purchase only
The first purchase of an e-book via a sales page on paulschulz.org (e.g. The Initiated) comes with a 30-day satisfaction guarantee from the date of purchase. One-click offers after the first purchase (upsells and downsells, e.g. The Path of Initiation) are excluded from this guarantee.
If you have read the book and it did not shift your perspective, you are entitled to a full refund. This guarantee is for readers who genuinely engage with the material.
Masterclass — Final Sale, No Refund
The Path of Initiation Masterclass (and any other live or recorded masterclass, workshop, or coaching offer sold on this website) is a non-refundable, final-sale digital product.
Due to the nature of the masterclass — instant access to proprietary teachings, recorded sessions, and live components — no refunds will be issued under any circumstances.
By purchasing the masterclass, you expressly consent to immediate delivery of the digital content and acknowledge that you waive your right of withdrawal under EU Directive 2011/83/EU and German BGB § 356 Abs. 5.
How to Request a Refund (eBooks Only)
Within 30 days of your e-book purchase, send a single email to info@paulschulz.org. Please include:
- Your name and the email address you used at checkout
- Which e-book you purchased
- Which chapters or sections you read
- A short note on why the book did not meet your expectations
Refund process
- Refunds are processed within 5–10 business days
- The refund is issued to the original payment method (credit/debit card via Stripe)
- You will receive an email confirmation once the refund has been processed
What is not covered
- Masterclass purchases — all Masterclass sales are final and non-refundable
- One-click offers after the first purchase (upsells and downsells, e.g. The Path of Initiation) — final, no voluntary guarantee
- Live workshop, coaching, or session purchases
- Requests made after 30 days from the date of eBook purchase
- Requests without any engagement with the product (e.g., the book was not read)
- Duplicate or fraudulent purchase claims
Digital Products — No Physical Returns
All products sold on this website are digital downloads (PDF e-books). As there is no physical product to return, the refund policy above applies in place of a physical return process.
Right of Withdrawal
Under EU consumer protection law (Directive 2011/83/EU, German Civil Code § 312g), you have a 14-day right of withdrawal for online purchases. For digital content made available immediately after purchase, however, this right expires as soon as the download or access begins — provided you were informed of this before completing the purchase and consented to immediate delivery.
On the first purchase you give this consent by completing the checkout; on one-click offers by clicking the respective purchase button (the notice sits directly below it). We confirm your declaration in the delivery confirmation email. Your right of withdrawal therefore expires when delivery begins (German Civil Code § 356 (5)). This applies to e-books and the Masterclass. The full withdrawal notice including the model withdrawal form is in our Terms and Conditions, section 5.
The voluntary 30-day satisfaction guarantee described above applies only to the first purchase of an e-book and goes beyond your statutory rights. It does not extend to one-click offers, the Masterclass, or other live/recorded course content.
Dispute Resolution
If you are unsatisfied with the outcome of a refund request, please contact info@paulschulz.orgdirectly. We aim to resolve all matters fairly and promptly.
The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Contact
Paul Schulz
Email: info@paulschulz.org
Website: paulschulz.org